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How To Pay KWS Park Fees via eCitizen - easy steps

How To Pay KWS Park Fees via eCitizen – easy steps

This article is about how to Pay KWS Park Fees via eCitizen . The Kenya Wildlife Service (KWS) is a state agency established by an Act of Parliament (Cap 376), with the mandate to protect and manage wildlife in Kenya and enforce related laws and regulations. KWS recently announced a new payment system aimed at improving customer experience and quality when accessing its services through the eCitizen platform.

The directive started on Tuesday, August 22, 2023, in which all visitors planning to explore national parks, reserves and sanctuaries managed by KWS will have the convenience of paying their conservation fees through the eCitizen platform .

How to pay KWS park through eCitizen

  1. Download the eCitizen app from the App Store or Google Play. You can also access the platform from https://kws.ecitizen.go.ke/.
  2. Log in to the platform or register if you don’t have an account.
  3. Choose Kenya Wildlife Service.
  4. Select the park, reserve or sanctuary you plan to visit.
  5. Fill out the form with details about the number of people planning to visit, their age and gender.
  6. Check the information provided carefully before proceeding to the next step of payment.
  7. Select your preferred payment method and proceed to pay the required amount. You can pay using Mpesa, Airtel Money, credit or debit card.
  8. Double check your details before completing the payment process.
  9. You will receive a confirmation message on the e-ticket after successful payment.
  10. Donate or hand over e-tickets at the entrance of national parks, reserves or sanctuaries you are visiting.
  11. The transaction will be recorded in the Kenya Wildlife Service (KWS) system, enabling you to enter the park, reserve or sanctuary when you arrive at the gate.

Contact Kenya Wildlife Service (KWS)


Tel: 020 237 9407/020 237 9408.

Free toll: 0800 597 000.


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