How To Reverse Airtel Money Transaction In Kenya – 4 easy tips

This article is about how to Reverse Airtel Money Transaction In Kenya. Sending money to the wrong person is rare, but it happens. This is mainly done by entering the wrong recipient number or details when making the transaction. While this can be a stressful meeting, especially when the recipient is unresponsive or unavailable, you shouldn’t worry. As an Airtel Money customer in Kenya, there are ways to cancel the transaction and your money will be refunded. We’ve highlighted two that will help you get your money back.

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How to reverse an Airtel Money transaction in Kenya

Use *334# USSD codes

This method is the fastest way to reverse Airtel monetary transactions, especially when the transaction is just completed. Follow these steps.

For the reversal of transactions carried out immediately

On your dialer, press *334#

Select option 8: My Account/PIN
From there, choose option 2: Reverse Transaction
Select option 1: Start transaction rollback

Here, select Select the last transaction sent.
Then, enter your Airtel Money PIN to complete the transaction.

For reversal of previous transactions

On your dialer, press *334#
Select option 8: My Account/PIN
From there, choose option 2: Reverse Transaction

Select option 1: Start transaction rollback
Here, select option 1: More WSend transactions
Enter your Airtel Money transaction ID

Then, enter your Airtel Money PIN and complete the transaction

Contact Airtel customer service

Another way to reverse an Airtel Money transaction is to call Airtel customer care via the official customer care number which is 100 or 0733 100100. An agent will be there to help you with the reversal. Airtel customer services are fast and free, so you don’t have to worry about inefficiency. After dialing, choose Airtel Money Services from the voice menu, then select Airtel Money Reversal. From there, you will be redirected to a sales representative who you will speak with directly.

How to reverse an Airtel Money transaction request as a recipient

Mark *334# in your bookmark
Select option 8: My Account/PIN
From there, choose option 2: Reverse Transaction

Here select option 2: Approve/Reject pending cancellation
Choose the transaction you want to reverse
Enter your Airtel Money PIN and press OK

NOTE: Funds must be present in the recipient’s account and the recipient must not have initiated withdrawals or transfers to another account. However, if the recipient has already used the funds, the reversal process will not take place. The time it takes to return the money to your account can take up to 48 hours, so please be patient.