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How To Reverse Airtel Money Transaction In Kenya - 4 easy tips

How To Reverse Airtel Money Transaction In Kenya – 4 easy tips

This article is about how to Reverse Airtel Money Transaction In Kenya. Sending money to the wrong person is rare, but it happens. This is mainly done by entering the wrong recipient number or details when making the transaction. While this can be a stressful meeting, especially when the recipient is unresponsive or unavailable, you shouldn’t worry. As an Airtel Money customer in Kenya, there are ways to cancel the transaction and your money will be refunded. We’ve highlighted two that will help you get your money back.

How to reverse an Airtel Money transaction in Kenya


Use *334# USSD codes


This method is the fastest way to reverse Airtel monetary transactions, especially when the transaction is just completed. Follow these steps.

For the reversal of transactions carried out immediately

  • On your dialer, press *334#
  • Select option 8: My Account/PIN
  • From there, choose option 2: Reverse Transaction
  • Select option 1: Start transaction rollback
  • Here, select Select the last transaction sent.
  • Then, enter your Airtel Money PIN to complete the transaction.

For reversal of previous transactions

  • On your dialer, press *334#
  • Select option 8: My Account/PIN
  • From there, choose option 2: Reverse Transaction
  • Select option 1: Start transaction rollback
  • Here, select option 1: More WSend transactions
  • Enter your Airtel Money transaction ID
  • Then, enter your Airtel Money PIN and complete the transaction


Contact Airtel customer service


Another way to reverse an Airtel Money transaction is to call Airtel customer care via the official customer care number which is 100 or 0733 100100. An agent will be there to help you with the reversal. Airtel customer services are fast and free, so you don’t have to worry about inefficiency. After dialing, choose Airtel Money Services from the voice menu, then select Airtel Money Reversal. From there, you will be redirected to a sales representative who you will speak with directly.

How to reverse an Airtel Money transaction request as a recipient

  • Mark *334# in your bookmark
  • Select option 8: My Account/PIN
  • From there, choose option 2: Reverse Transaction
  • Here select option 2: Approve/Reject pending cancellation
  • Choose the transaction you want to reverse
  • Enter your Airtel Money PIN and press OK


NOTE: Funds must be present in the recipient’s account and the recipient must not have initiated withdrawals or transfers to another account. However, if the recipient has already used the funds, the reversal process will not take place. The time it takes to return the money to your account can take up to 48 hours, so please be patient.

Airtel Customer Care Contacts


Telephone: 0733 100 100 or 100.

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