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how to reverse mpesa transaction

how to reverse mpesa transaction – 3 steps

Last updated on June 9th, 2023 at 10:23 pm

Doing an incorrect Mpesa transaction can be frustrating, especially when sending money to an unknown amount. In this article, we look at how to reverse mpesa transaction.

Despite the introduction of Hakikushi, which seems to be a lifesaver, many people still call Safaricom’s customer service every day to collect money sent to the wrong number.

Confirm is a feature in Mpesa that allows you to confirm the name of the intended payee, before making an Mpesa transaction.

The Make sure pop-up disappears quickly, which is a big challenge, especially for IOS users.

Don’t worry about that, as Safaricom has made the process of returning transactions easy now.

how to reverse mpesa transaction

Below is a step-by-step guide on how to reverse mpesa transaction

step 1:

Make sure you forward the wrong transaction to 456

Step 2: SAfaricom will acknowledge receiving the reversal request through a text massage like this

Step 3: This is the confirmation of a successful reversal by Safaricom

You can call 100 or contact them on Twitter  @safaricomltd or @safaricom_care for further advice.