how to reverse mpesa transaction – 3 steps
Last updated on June 9th, 2023 at 10:23 pm
Doing an incorrect Mpesa transaction can be frustrating, especially when sending money to an unknown amount. In this article, we look at how to reverse mpesa transaction.
Despite the introduction of Hakikushi, which seems to be a lifesaver, many people still call Safaricom’s customer service every day to collect money sent to the wrong number.
Confirm is a feature in Mpesa that allows you to confirm the name of the intended payee, before making an Mpesa transaction.
The Make sure pop-up disappears quickly, which is a big challenge, especially for IOS users.
Don’t worry about that, as Safaricom has made the process of returning transactions easy now.
how to reverse mpesa transaction
Below is a step-by-step guide on how to reverse mpesa transaction
Make sure you forward the wrong transaction to 456
Step 2: SAfaricom will acknowledge receiving the reversal request through a text massage like this
Step 3: This is the confirmation of a successful reversal by Safaricom